Shipping policy

Shipping Policy

Last updated: 31 October 2026

Thank you for shopping with Vagen!

We appreciate your support and are committed to making your shopping experience as smooth and convenient as possible. This Shipping Policy explains how orders are processed, how deliveries are handled, what shipping costs you can expect, and what happens after you place an order.

By placing an order with Vagen, you agree to the terms outlined in this policy.

1. Order Processing

At Vagen, we aim to process your order as quickly as possible.

- Orders are generally processed on the same business day they are received.
- Orders placed after business hours, on weekends, or on public holidays may be processed on the next business day.
- Once your order has been prepared and dispatched, it will be handed over to our courier delivery partner.
- You will receive a notification and tracking information once your order has been dispatched and the relevant tracking details are available.

Please ensure that all information provided during checkout is correct to avoid unnecessary processing or delivery delays.

2. Delivery Timeframes

Our estimated delivery timeframe is 2–3 business days after dispatch.

We work with RMX as our courier delivery partner to help ensure that orders reach customers safely and efficiently.

Please note:

- Delivery timeframes are estimates and are not guaranteed.
- Actual delivery times may vary depending on your location, courier operations, weather conditions, public holidays, and other unforeseen circumstances.
- Deliveries to remote or outlying areas may take longer than the estimated timeframe.

Although we aim to get your order to you as quickly as possible, Vagen cannot guarantee an exact delivery date or time.

3. Shipping Costs

Enjoy FREE SHIPPING on all orders!

Vagen currently offers free delivery across South Africa. There are no additional standard shipping charges added at checkout.

Our aim is to make shopping with Vagen convenient and affordable, with delivery costs taken care of.

4. Shipping Destinations

Vagen currently delivers within South Africa.

Orders are delivered directly to the residential or delivery address supplied by the customer during checkout.

Please ensure that:

- Your delivery address is complete and accurate.
- Your contact number is correct and active.
- Someone is available to receive the package at the delivery address where possible.

If an address is incorrect or incomplete, delivery may be delayed or the courier may be unable to complete the delivery.

5. Order Tracking

We understand that you want to know where your order is and when it will arrive.

Once your order has been dispatched, tracking information will be shared with you when it becomes available.

You can use the tracking number provided to follow your shipment through the courier's tracking service.

Please keep in mind:

- Tracking information may take some time to become active after dispatch.
- Courier tracking updates depend on the courier's scanning and reporting system.
- Delivery progress and estimated delivery information may change as your package moves through the courier network.

If you experience difficulties tracking your order, please contact our support team for assistance.

6. Delivery Delays

While we aim to meet our estimated delivery timeframes, certain circumstances may cause delays.

These may include:

- Unforeseen courier operational delays.
- Incorrect or incomplete delivery information.
- Severe weather conditions.
- Public holidays and peak shopping periods.
- Remote delivery locations.
- Unexpected disruptions within the courier network.

If your order takes longer than expected, we encourage you to contact us so that we can assist with checking its delivery progress.

7. Lost, Missing or Undelivered Packages

If your tracking information indicates that your package has been delivered but you have not received it, please contact us as soon as possible.

We recommend checking with household members, neighbours, or anyone who may have accepted the delivery on your behalf.

If your package appears to be lost or has not received tracking updates for an extended period, please notify our support team.

We will assist in contacting the courier and investigating the shipment where necessary.

8. Incorrect Delivery Information

Customers are responsible for providing accurate delivery details when placing an order.

Vagen cannot guarantee successful delivery if incorrect or incomplete information is supplied.

If you notice an error in your delivery address, please contact us immediately. We will do our best to assist with correcting the details before the order is dispatched.

Once an order has been handed over to the courier, changes to the delivery address may no longer be possible.

9. Delivery Attempts

Deliveries are handled according to the courier's operational procedures.

Please ensure that someone is available to receive your package at the provided address.

If a delivery attempt is unsuccessful, the courier may arrange another delivery attempt or provide further instructions, depending on its delivery procedures.

Any additional arrangements will be subject to the courier's applicable policies.

10. Damaged or Incorrect Orders

Your satisfaction matters to us.

If you receive a package that appears damaged, or if you receive an incorrect item, please contact Vagen as soon as possible after delivery.

Where possible, provide:

- Your order number.
- A brief description of the issue.
- Clear photographs of the package and affected product.

This will help us investigate the matter and determine the appropriate next steps in accordance with our Returns and Refund Policy and applicable South African consumer protection laws.

11. Order Concerns and Customer Support

If you have any questions regarding your shipment, delivery progress, tracking information, or a delayed order, our team is here to help.

When contacting us, please include your order number so that we can assist you more efficiently.

We encourage customers to contact us directly before assuming an order has been lost or delayed.

12. Policy Updates

Vagen reserves the right to update or amend this Shipping Policy when necessary to reflect changes in our delivery arrangements, courier services, or business operations.

Any updates will be published on this page, together with the revised last-updated date.

Thank You for Choosing Vagen

Thank you for trusting Vagen with your shopping experience. We value every order and appreciate the opportunity to serve you.

Vagen – Your satisfaction matters to us.

Contact our team at mswelisinqobile5@gmail.com or use the contact details in our contact information policy.